THE OBJECTIVES OF MANHATTAN GROUP: THE CUSTOMER´S SATISFACTION

The philosophy of Abrasivos Manhattan, S.A. strives for total customer satisfaction based on three fundamental pillars:

QUALITY

Quality is present in each and every one of the "Manhattan Group" activities. We are thus able to achieve the most efficient solution to the needs of our customers by providing first class products manufactured under the perspective of continuous improvement.

In the mid 90s a strategic quality plan was implemented, culminating in ISO-9002 standard certification to assure Quality at the Vitoria-Gasteiz plant.

Optimization of the Quality system through adaptation to the ISO-9000 Year 2000 Revision standard, the continuous development of progress teams (Team Quality Management) and increased awareness on the protection of the Environment are some of the activities that will be developed in the near future.

SERVICE

Service is characterised by offering personalised solutions to each customer, suiting each one's specific needs and with delivery times that are difficult to match on a worldwide level.

TECHNOLOGY

Thanks to an innovative manufacturing system, the Manhattan Group products obtain higher performance levels and are characterised by a uniformity that remains constant throughout the product's life span and which other products of similar characteristics are unable to match.

Continuous development of new applications, a highly qualified human team, fully involved in the business project, investment in modern machinery and research into new materials are reflected in the Quality/Price (Best Value) ratio of our products.

The combination of this working philosophy together with the seriousness and commitment shown over 30 years producing and supplying grinding wheels has enabled us to build stable and lasting relationships with our customers, who in turn have backed our policy by showing support and placing their trust in us.